Dealdox Privacy Policy: Ensuring Data Protection

Privacy Policy for IT Consulting and Solutions Organization

At our DealDox Software Pvt Ltd organization, we are committed to protecting the privacy and security of our clients' and website visitors' personal information. This privacy policy outlines how we collect, use, and protect your personal information.

Unless a separate policy is stated, this Privacy Policy applies to the information we gather about you when you use our products or services or otherwise engage with us (such as by visiting our location, participating in an event, uses our DealDox Software app or interacting with us). DealDox Software Pvt Ltd affiliates are collectively referred to as we and us. Our server, cloud, app and data center offerings are just a few of the many things we have to offer. All these items are collectively referred to in this policy as "Services," along with all our other offerings and websites.

This policy also outlines your options for how we use information about you, including how to object to specific uses of that information and how to access and amend that information.

What Personal Information We Collect

We gather information about you when you offer it to us, when you use our services, and when other sources send it to us as below.

Profile Information

We collect information about you when you sign up for the services, create or modify your profile, set preferences, subscribe to the Services, or make a purchase. When you register for the Services, for instance, you provide your contact information and, in some cases, billing information. For your profile information to be displayed in our Services, you can also choose to add a display name, a profile picture, a job title, and other details. When you select settings in the Services, we keep track of your preferences.

Information you provide

We collect your information to give you the best experience possible. This includes data you provide directly, like subscribing to updates (marketing emails or SMS), purchasing products, or creating an account through our app or website. We also gather information from your interactions with us, like visiting our website or contacting our team about our services.

• Personal Identifiers: First name, Last name, Business email address, mailing address, phone number, Company name, number of employees. 

• Account Information: When you create an account on our app or website.

• Purchase Information: Details about your purchases, including items and payment methods (excluding credit card or debit card numbers).

• Professional Information: Employment details you choose to share.

• We are also collecting country, region, and industry information when users create an account or an opportunity in our app.

Information we collect automatically:

• Website Usage: Browsing history, interactions with our website, and IP address.

• Location: General geolocation data (unless you provide more precise information).

Information we don't collect:

• Financial Information: We never collect credit card or debit card numbers or bank account details.

• Highly Sensitive Data: We don't gather information revealing your exact location. Deidentified Information:

• If we process data that cannot be used to identify you, we won't try to re-identify it.

Information you provide via our websites and Apps

We also own and operate our websites and apps, which are included in the Services. We also collect any additional content that you post to these websites, which include our social media and social networking websites. When you give us feedback or participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events, for instance, you give us content.

In addition to what you provide directly, the company might gather information about you from various sources. These could include advertising companies, firms that analyze data, the operating system you use on your devices, people you know who use the service, and social media platforms.

Content you offer through our support platforms

The Services also include our customer success, where you can submit information about a problem, you're having with any of our Services. Whether you assign yourself as a specialized contact, open a help ticket, address one of our delegates straightforwardly or engage with our support unit, you will be requested to give contact data, a synopsis of the issue you are facing, and some other documentation, screen captures or data that would be useful in fixing the issue.

Billing Information

When you sign up for some paid services, we get data about your payment and billing. For instance, when you register, we ask you to name and provide contact information for a billing representative. You can also give us payment information, like your credit card information, which we get from you through secure payment processing services

Shipping Information

When you sign up for some paid services, we collect data about your payment and billing. For example, during Account creation, we ask for your name, address (street, city, state, country, ZIP), and contact information for a billing representative. You may also provide payment information, such as your credit card details, which we securely process through specialized services. 

When you use the Services, we automatically collect information from you

When you use our services, such as browsing our websites and performing particular actions within the services, we collect information about you.

Cookies and Tracking Technologies

DealDox Software and our third-party allies, like our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to deliver functionality and to identify you across different Services and devices.

Third Party Providers

We may obtain information about you from third-party suppliers of business information and publicly accessible sources (such as social media platforms), such as physical postal addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, and social media profiles, for the purposes of targeted advertising of items that may interest you, sending tailored messages, event promotion, and profiling.

How We Use Your Information

The Services you use, how you use them, and any preferences you have communicated to us all impact how we use the information we collect. The specific purposes for which we utilize the data we gather about you are recorded underneath.

To customize your experience and provide the Services

We use information about you to operate, improve, and maintain the Services, provide customer support, process transactions with you, verify your identity when you log in, and provide the Services to you. For instance, we use your account name and picture to identify you to other Service users. By automatically analyzing the activities of your team to provide search results, activity feeds, notifications, connections, and recommendations that are most relevant to you and your team, tailored features in our Services also personalize your experience, increase productivity, and improve your ability to collaborate effectively with others. For instance, we may return search results that we believe are relevant to your job function based on your stated job title and activity. We additionally use data about you to associate you with other colleagues looking for your topic skill. To tailor the content and experience you get on our websites, we may use your email domain to determine your affiliation with a specific organization or industry. When you use multiple Services, we combine information about you and your activities to provide an integrated experience. For example, we can show you relevant product information as you move through our websites or let you find information from one Service while searching for it in another.

For R&D (Research and Development)

We always look for ways to improve the usefulness, speed, security, integration, and intelligence of our Services. We troubleshoot and identify trends, usage patterns, activity patterns, and areas for integration using the information and collective learnings (including feedback) about how organizations use our Services to enhance their businesses and digital transformation.

To advertise, promote, and encourage the use of the Services

We send you promotional communications that may be of particular interest to you using your contact information and information about how you use the Services, such as via email and by displaying DealDox Software advertisements on the websites and applications of other businesses. The purpose of these communications, which may be informed by audits of interactions such as counting ad impressions, is to encourage you to participate in the Services and make the most of them. For example, we might send you information about new features, requests for surveys, newsletters, and events we think you might be interested in. We will additionally speak with you about new solutions, service offers, upgrades, and challenges. Under "Opt-out of communications," you can choose whether to receive them.

Customer Support

We use your information to fix and improve the Services, to respond to your requests for assistance, to analyze crash data, and to resolve technical issues you encounter. We share information with a third-party expert to respond to support-related requests when you explicitly permit us to do so.

With your authorization

When you have permitted us, we use information about you for a specific purpose that isn't listed above. With your consent, we may, for instance, promote the Services by publishing customer stories or testimonials.

Security and Safety

We verify your accounts and activity, detect, prevent, and respond to potential or actual security incidents, and monitor and protect against other malicious, deceptive, fraudulent, or illegal activity, including violations of Service policies, using information about you and your use of the Service.

What information we may disclose:

• Email/SMS Opt-in: We may disclose personal identifiers (like name and email address) to commerce software tools, data analytics providers, IT infrastructure services, payment processors, sales & marketing tools, and shipping services. We may also disclose online identifiers (like cookies) to ad networks and data analytics providers. Your internet activity may be used by commerce software tools, IT infrastructure services, and sales & marketing tools, with data shared with ad networks and data analytics providers. We may disclose commercial & financial information (purchase history) to the same categories as personal identifiers, with data shared with ad networks and payment processors. We do not disclose other sensitive data.

• Purchases: We may disclose similar information as with email/SMS opt-in, including personal identifiers, online identifiers, internet activity, commercial & financial information to payment processors and ad networks.

• Account Creation: We disclose online identifiers to data analytics providers and share this data with other data analytics providers. Your internet activity may be used by data analytics providers, with data shared with other data analytics providers. We do not disclose personal identifiers, commercial & financial information, or other sensitive data.

• Website Visit: We may disclose personal identifiers (limited to website visit data) to commerce software tools and sales & marketing tools, with data shared with ad networks. Your internet activity may be used by the same categories, with data shared with ad networks and data analytics providers. We do not disclose online identifiers, commercial & financial information, or other sensitive data.

• Service Communication: We may disclose personal identifiers to business operation tools, collaboration & productivity tools, data analytics providers, IT infrastructure services, payment processors, sales & marketing tools, and shipping services, with data shared with data analytics providers. Online identifiers may be disclosed to the same categories, with data shared with ad networks and data analytics providers. Your internet activity and commercial & financial information (limited to communication content) may be used by data analytics providers, with data shared with ad networks. We do not disclose other sensitive data.

• We do not share your data with any third-party services beyond what is specified above.

How We Protect Your Information

To prevent unauthorized access, disclosure, modification, or destruction of your personal information, we employ industry-standard security measures. We regularly review and update our security practices to ensure that your personal information is safe.

Data Storage and Security

The data we store is protected by industry-standard organizational and technical safeguards. Even though we take precautions to safeguard your information, we cannot guarantee that information transmitted over the Internet, stored on our systems, or otherwise in our care will be completely secure from outside intrusion. This is because no security system is completely secure.

You, not DealDox Software, are responsible for securing the storage and access to the information you enter into our server or data center services. Users of servers or data centers should configure SSL to restrict access to the databases and other storage locations used and to prevent the interception of information sent over networks.

DealDox Software follows a policy where they don't store your data longer than they need to. When you buy something, they keep information about your purchase to complete your order. Then, they keep it for a while longer in case you have any questions or problems. If you stop using their service, they will either delete your information or make it anonymous after 7 years.

Access and Control Your Data

GDPR Data Your Rights

You have the right to request a copy of your information, to object to our use of it (including for marketing purposes), to have it deleted or restricted, or to receive it in an organized electronic format. You may first need to get in touch with that service to get help with your requests. For all other requests, please contact us using the information in the Contact Us section below.

In some cases, your request and options may be limited: for instance, if granting your request would reveal information about another individual or if we or your administrator are required by law or have compelling legitimate reasons to keep the information. If you have asked us to share your data with third parties, such as by installing third-party apps, you will need to get in touch with those third-party service providers directly to have your data deleted or restricted in some other way. You may be able to file a complaint with a data protection authority in the nation in which you live, and work, or believe your rights have been violated if you have unresolved concerns.

Request to stop using your information

Sometimes, you might request that we quit getting to, putting away, utilizing and in any case handling your data where you accept, we don't have the proper freedoms to do as such. You can, for instance, request that we delete your Services account by this policy if you believe it was created for you without your permission or if you are no longer an active user. You could contact us to withdraw your consent to use your information for a limited purpose if you gave it to us, but this will not change any processing that was already taking place at the time. By contacting us as outlined below, you can also opt out of our use of your information for marketing purposes. When you make such requests, we might need some time to investigate them and help you.

Opt-Out

You can unsubscribe from receiving promotional communications from us by updating your email preferences in your Service account settings menu, using the unsubscribe link in each email, or by contacting us as outlined below to have your contact information removed from our registration database or promotional email list. You will continue to receive transactional messages from us regarding our Services even after you opt out of receiving promotional messages. In your account settings, you can choose not to receive certain notification messages. Please be aware that you will still receive generic advertisements.

Notice to End Users

DealDox Software intends to provide services to businesses. Your use of the DealDox Software website may be subject to the policies of your organization, if any. If your organization manages your access to the DealDox Software website, please report any privacy concerns to your administrator. DealDox Software is not responsible for our clients' privacy or security policies, which may differ from those outlined in this privacy statement. If you use an email address supplied by an entity with which you are affiliated, such as your workplace or school, the owner of the domain associated with your email address (e.g., your employer) may access and handle your data, including the contents of your messages and files.

Updates to this Policy

This privacy statement is subject to modification at any moment. Any changes to our privacy policies will be posted on this page, and if the changes are substantial, we will offer a more prominent notice by including a notice on the Services homepages and login screens, or by sending you an email notification. Prior versions of this Privacy Policy will also be archived for your perusal. We urge you to examine our privacy policies anytime you use the Services so that you are aware of our information practices and how you may help safeguard your privacy.

If you do not agree with any modifications to this privacy policy, you must discontinue use of the Services and cancel your account(s), as described above.